Day Two
DAY 2
8:30 - Registration opens
9:15 - Chairman's comments
9:20 - Making multi-distribution channels work
• Seamlessly embedding new acquisitions into your business
• Understanding the varying client bases and their differing needs
• Reaping the benefits and capitalizing on your investment
• How to successfully manage a consistent message
Barry Smith, CEO, Ageas UK
9:50 - Looking ahead for the world of broking
• What will be the impact of e-trading for the broker community?
• What are the major challenges for brokers in the next 5 years?
• How can brokers maximise their returns and reward to effort?
Bill Cooper, global head of insurance, Lloyds Bank Capital Markets
10:20 - Panel: Future of underwriting
The CII will lead a debate with senior underwriters on the future of underwriting, including early findings from their most current piece of research. The panel will discuss the hypotheses as laid out in the research, potential scenarios and challenges for the future
Chair: Ant Gould, director of faculties, CII
Panelists: Rob Childs, chief underwriting officer, Hiscox
David Williams, chair, underwriting faculty, CII and director of claims and underwriting, Axa Insurance
Neil Clutterbuck, board member, underwriting faculty, CII, and director of underwriting and technical, Allianz Commercial
10:50 - Questions and comments
11:00 - Coffee and networking
11:30 - Separating real technology trends from the hype
• How you organisation can incorporate social media and cloud into its overall strategy
• Allowing predictive analytics to be the key
• Refreshing core systems to enable legacy modernisation
John Barr, life insurance global business head, Wipro
Dr. Ian Butterworth, group technology director, Aviva
12:00 - Changing the way we approach insurance online
•How can online help insurers and brokers become more efficient?
•How can insurers and brokers work together to develop their online business?
•Has online commercial insurance crossed its tipping point?
Vivek Banga, head of UK distribution, Brit Insurance
Chris Slater, chief operating officer, Simply Business
12:30 - Panel: The future of information exchange between insurers, brokers and third parties
• Using social media to improve internal and external communication
• Understanding the role of cloud as the future for the ways insurers hold and exchange information
• Using publicly available information for improved risk profiling
Chair: Matthew Reed, managing director intermediary and direct, AXA Commercial Lines
Panelists: Ashwin Mistry, chairman, Brokerbility
Paul Wishman, ecommerce director, LV=
Selim Cavanagh, strategic client director, insurance, Experian UK & Ireland
12:50 - Questions and comments
13:00 - Lunch and networking
14:00 - Making the most of our market and finding innovation in Insurance
• How can insurers capitalise on their captive audience?
• Where can insurers diversify their revenue streams
• Identifying markets where insurers can find a quick win and return on investment
Ash Bathia, chief underwriting officer property, casualty and motor, QBE European Operations
14:25 - Insuring young drivers in changing times
• What challenges does the insurance industry face?
• What's the impact of the ECJ ruling?
• How will the gender ruling affect the compensation process?
Tom Woolgrove, managing director, personal lines insurance, RBS Insurance
14:45 - UK Insurance and the way it works
• Does the UK really lead the wider market and if so how?
• Is it all about what you know or who you know?
• Inspiring great culture and valuing innovation
Mike Crane, commercial director, LV= Broker
15:10 - Insurance - an opportunity to create a better business
• Using regulation as a force for good
• Setting new expectations in claims service
• Opening up new business channels and expanding your product range
• Applying an insurance mentality to other businesses
Edward Dutton, director of underwriting and claims, British Gas Insurance
15:40 - Closing questions and comments
15:50 - End of conference
